Return Policy


RETURNING AN ITEM:
You may return selected item for a refund provided that the item(s) are returned to us within 15 days from your date of receipt.

To return an item, you must contact customer service for a Return Goods Authorization (RGA) number. This number must be clearly written on the outside of the box to qualify for a refund. Packages received without an RGA number will be refused and returned to sender.

Returns must be sent Pre-Paid in the original packaging. Items that are installed or mishandled will not be eligible for a refund.

When returning, please insure and track your return. ShowerRods-etc is not responsible for lost, damaged or misdirected returns.

Returns are processed weekly. It can take 5 to 15 days to credit your account. Please allow time for processing. Issued credits will appear on your billing statement.

CUSTOM ITEMS:
Items that involve Custom Work are not returnable.

REFUND FEES:
Shipping and Handling charges are non-refundable.

Some returns may be subject to a Restocking Fee.

CLEARANCE ITEMS:
Clearance items are not eligible for returns, they are Sold As Is products. Items may contain defects and are described as best as possible. Any questions from a clearance item please contact customer service.