RETURNING AN ITEM:
You may return selected item for a refund provided that the item(s) are returned to us within 15 days from your date of receipt.
To return an item, you must contact customer service for a Return Goods Authorization (RGA) number. This number must be clearly written on the outside of the box to qualify for a refund. Packages received without an RGA number will be refused and returned to sender.
Returns must be sent Pre-Paid in the original packaging. Items that are installed or mishandled will not be eligible for a refund.
When returning, please insure and track your return. ShowerRods-etc is not responsible for lost, damaged or misdirected returns.
Returns are processed weekly. It can take 5 to 15 days to credit your account. Please allow time for processing. Issued credits will appear on your billing statement.
Items that involve Custom Work are not returnable.
Shipping and Handling charges are non-refundable.
Some returns may be subject to a Restocking Fee.
Clearance items are not eligible for returns, they are Sold As Is products. Items may contain defects and are described as best as possible. Any questions from a clearance item please contact customer service.